Christopher Cerasoli
From the beginning, they really took the time to listen and understand our situation. I had multiple ideas and possibilities, which they helped to clarify and narrow. When we were exploring solutions, they were quite creative in exploring options, and providing a very clear, simple way for me to optimize the value we received. Once we got moving, I appreciate that they took the time to answer all my questions along the way, both large and small. They were responsive when I reached out, between scheduling and forms to fill out. On the install days, Chris (along with Aiden, Chris, and Lu) were incredibly considerate of our home. I wasn’t expecting them to lay down special matting, but they covered all surfaces they worked in (or walked on), and left everything cleaner than when they found it. They were also extremely flexible; along the way, we changed up venting, installed an attic fan, replaced breakers, and more. I know this added some headache, but I can tell you it was noticed and appreciated from our end. I also appreciate the authenticity in how Chris approached advising us to find the right fit of equipment. And, it felt comfortable sharing our days with his team in the house. Overall, we had a great experience with them in an earlier HVAC upgrade; a great experience here; and look forward to welcoming Chris and the Saucier team back (well, maybe not hoping more equipment breaks, but they'll be the first call when we do). Bargain HVAC companies are all over the place, but working with someone like Chris and the Saucier team who we can trust is hard to put a price on.
