Raynor Hawaii Overhead Doors

My garage door was working fine but one day I noticed that when it closed, one end was about an inch off the garage floor. I could have lived with it but I decided to get it fixed. CJ came to take a look. Rather than just adjust the door so it was level, he looked for the cause of the issue and noticed that a part needed replacement. Two days later, he returned with the replacement part and fixed the issue. Garage door closes like it did on day one. If I didn’t take care of this, the part could have failed and caused even bigger problems. I’m fortunate that CJ took the time to properly diagnose the issue. Thanks CJ, I’m very happy with your service.

Aaron Marcos was very knowledgeable and kind. He arrived on time, asked me a few questions about malfunction, carefully listening to how I described and diagnose it right there then! He knew what was wrong, and explained what he would be doing before he started his job. He fixed our broken garage door in about 20 to 30 minutes and it has been working perfectly!! He even gave me a home maintenance tip to keep our garage door smooth. We are so thankful for the professional skills he offered so pleasantly!

The office gave excellent customer service when making our appointment to have the garage belt replaced. Everything went smoothly even though we had to wait for the back order of the belt. They called and we set the day (following Monday) to have it changed. Technician Shane came to change our belt but provided us with another option knowing our garage door motor was 22 years old. He was very courteous and patient when my wife and I had to decide what to do. It made good sense what Shane said and decided on change it all. We made another appointment with him to return on Wednesday (in two days) to have the motor, belt, key pads and replace the rubber under the door. Before leaving, he adjusted our spring and lubricated our garage door. When he returned on Wednesday, again very courteous and professional, did an excellent job!! After he was finished, he explained how to use the new garage door system. The door is so much quieter and smooth going up and down. Thank you Shane for your excellent advice and your hard work and to the office people for their excellent customer service!!