Appliance Service Center HI, LLC

The evening before a big holiday & long weekend, I opened my Subzero freezer to discover all my frozen treats melted & a freezer temperature of 60F. Russell Won of Brett Hill happened to be doing a routine service of my rental unit, so he quickly found and replaced the burned-out fan. He was worried the compressor might also be fried, so he said if the freezer temperature wasn't dropping in an hour, to call a Subzero serviceman and gave me the names and phone numbers of 3 companies. It was well past normal business hours when I called all 3 to leave messages. Alan Kurihara of Appliance Service Center called back shortly, and instructed me over the phone what to do to turn the freezer off while keeping the refrigerator running. He promised to check back with me to see if I was successful in shutting off the freezer, and said he'd make time for me the following week. By Sunday, the other 2 companies called. One estimated $150 for the service call, plus parts & labor. The earliest appointment available was in 2 weeks; Alan said he could come the next Monday morning. He was considerate enough to call me at home to let me know when to leave for the condo so I wouldn't have to wait around. Alan quickly found the problem & replaced the broken compressor relay, all for a total price that was less than the competitor's minimum service charge. I HIGHLY recommend Alan Kurihara of Appliance Service Center! After reading the other reviews, it's obvious that Alan routinely helps his customers with free instructions over the phone, and has a great track record. I highly recommend this very nice, efficient, and competent repairman and company to take care of all your kitchen appliances!

Alan has serviced my Sub Zero Fridge for 13 years. He always knows exactly what needs to be done, and he completes his work professionally and economically. If I have a need for him to come urgently, he always amends his schedule, and attends to my service needs. On two occasions he simply listened to my problem on the phone and told me how to solve the problem without a service visit or charge...very professional and highly ethical! Our family highly recommends Alan at Appliance Service Center, Honolulu .