Ace Auto Glass - Aiea

I had a great experience with Ace Auto Glass, Aiea. A thief smashed a window on my truck, and I would have done the window replacement myself if I could have found the glass at a reasonable price. They were one of only 2 businesses I contacted who came back within a few hours with a quote for parts and labor. Safelite was the other company, and Ace not only had availability to do the work the next day (Safelite was over a week for the soonest appointment), but Ace came in at a significantly lower price. I arrived about an hour early for my appointment, and they took my vehicle in then. The work was done well, completed early, and all the staff I interacted with were very friendly and helpful. I'm happy to leave a good review for businesses who do such a great job, and I definitely recommend Ace for your auto glass needs.

I had my windshield replace from Ace Auto Glass Aiea location. I called to get a q note without mentioning my insurance it was less than 2K. I called my insurance Geico and initially Geico was going to send me to Safelite but since Audi recommended Ace auto glass I asked my insurance if possible I can go with Ace. It took 2 weeks before everything arrived because my insurance have to approve the repair before they can order the windshield. That was fine because I was out of town. My grievance is that they did a shoddy job on my windshield. I haven't driven the car because they did not properly attached the trim on the windshield. The passenger side is loose and driver side was missing the trim. I had my father pick up my car as I was sick. He didn't notice until I came out the house and showed it to him. They had their tech to come over to supposedly fix it but they couldn't do anything about it. He just tried to pry the area with his hand. He also mentioned that screws are missing. They said their manager already ordered the part to replace the trim. Either, they knew already that the trim is missing in the beginning or just really just doesn't pay attention with the work that they do. I am still waiting for the replacement hoping it would actually be done correctly. I am worried of future leakage. I haven't test drove my car if the automatic sensor works. I will update review once my windshield is finally fix.