O'Donnell Ace Hardware

I love Ace hardware. However I got overcharged on the two items I purchased which amounted to a $33 refund,I got back on the card because I noticed before leaving the parking lot. Wow I'm glad I got my money back on the hydrant. She didn't even seem to notice us as customers paying $95 in the store she works for, she charged me $95 for something that cost me $55-$60 With tax and all. Unfriendly I guess. The gentleman who had been speaking to his coworkers and I approached was very friendly and helpful got down and told me the difference between the two same brand hydrants he was kind and stepped forward to assist me. Maybe I'm being petty maybe I'm seeing my customer view. But I wanted to share the review I got charged $33 for something extra cuz it got scanned twice and someone didn't notice I find that strange.

I had won a $5.00 gift certificate from completing NIELSEN TV SURVEY. they gave us choices where: i chose ACE! i went to use that today from my iphone could NOT find it anywhere. clerk was so patient with me; sorry i don't remember his name! he waited on other customers from the other cash register while i looked for the email showing $5.00 certificate. that was great customer service and not making me feel bad for not having it ready ahead of time. ace has ALWAYS had wonderful employees who VOLUNTARILY ask us if we need help in finding what we need!! way to go ;)