Mr. Appliance of Highland Park

I regret having to write this review, but I feel it is important to share my experience. I initially contacted Mr. Appliance approximately eight months ago to repair a leak in my dishwasher. They were able to identify and address the leak; however, shortly afterward, ongoing drainage issues began. Over the course of several visits, the same technician was repeatedly sent out but was unable to properly diagnose or resolve the problem. I was charged for these visits, yet the issue persisted. Eventually, a lead technician was sent and was able to more accurately diagnose the underlying problem. Unfortunately, the repair process has continued to be delayed due to difficulty sourcing parts and completing the fix. Throughout this time, I have communicated multiple times with the local owner in an effort to resolve the situation. The most concerning issue occurred during the most recent visit. After the dishwasher was examined, a water leak or drainage issue developed that resulted in damage to my wooden flooring. Despite bringing this to their attention, the company has not accepted responsibility or offered a remedy for the damage. At this point, I have paid significantly more than expected for ongoing service calls, lost considerable time, and incurred additional expenses due to damage to my home. While this experience may not reflect the company’s overall performance, it has been extremely frustrating and disappointing in my case. I hope they are able to improve their diagnostic process, accountability, and customer resolution practices moving forward!

Needed a handle repaired on my Thermador refrigerator. They sent a repairman, but he said he would need to come back with another repairman (he didn’t feel confident doing it) and he needed to order a screw. Wish the CSR told me they were not confident it could be fixed or at least sent an experienced technician. Estimate given was $450. Paid $160 for him to tell me he couldn’t fix it that day (total time: 15 min). If you have a high-end appliance, just get it fixed the first time with a trained authorized dealer.