Masaki's Auto Repair offers engine diagnostics, brake repair, suspension repair, and auto repair in Honolulu.
Masaki's Auto Repair offers engine diagnostics, brake repair, suspension repair, and auto repair in Honolulu.
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3 public reviews
I picked up a friend’s car (she was out of town) and then made an appointment for a 2013 Lexus (non-hybrid) sedan I recently bought. It needed more work than I anticipated but they talked me through every repair option in a no nonsense and no-pressure way. The decisions were all mine and the final bill was reasonable and without surprises. They will be my go-to car repair shop here on out.
I had been a loyal customer here for a year, with consistently friendly service in the past. Unfortunately, I had a very disappointing experience during one visit where I was spoken to rudely, charged $200 for a diagnostic without receiving a report, and even found my car left unlocked outside. At the time, I left a negative review because I was disrespected and unsettled by that treatment. However, I want to acknowledge how well the situation was handled afterward. Deryl Masaki personally reached out, apologized, and reimbursed me for the diagnostic fee. His thoughtful response showed genuine professionalism and integrity. Mistakes happen, but how they are addressed matters, and I truly appreciate the way Deryl resolved this situation.
Was referred to Masaki's from a friend's autobody shop across the street for my parents Camry. Rodney was very helpful over the phone and got us scheduled the next day to replace 2 tires. Price for the tires was good and the service was great. It's always nice to get things done quickly as nowadays the larger chain places are quite busy with appts being far out.
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