Mainely Tubs

Our experience with Mainely Tubs was excellent! We loved working with Candice, she was very helpful and didn't try to upsell us. We got exactly what we wanted. We have a gorgeous salt water hot tub and we love it! The only thing we are extremely disappointed with is we are not allowed to purchase our replacement salt water cartridge's - that are the same exact brand (FreshWater)- from Amazon so they can be sent to us with our other monthly items at a discounted percentage price. They force you to purchase them from them at a higher price or they revoke the warranty. To be honest, even though, my experience was great, if I had been told this at the beginning, I would have gone elsewhere to purchase a hot tub.

We recently purchased the Hot/Tub Caldera Spars Martinique w/speakers Model Java Cabinet 24 Midnight Black from Mainely Tubs, and we couldn’t be happier — not just with the product, but with the entire experience from start to finish. Our sales rep, Candice, was absolutely phenomenal. From the moment we walked in, she made us feel welcome, informed, and excited about finding the right hot tub for our home. She took the time to answer every question (and we had a lot), gave us honest recommendations based on our needs, and made the whole buying process feel easy and stress-free. The hot tub itself is awesome. The jets are powerful, the comfort is next-level, and the overall quality is top-notch. We’ve been using it nearly every day — it’s become our favorite way to unwind and recharge. When the hot tub was delivered, there was a minor scratch on the top. Things like this can happen during the manufacture process, but what impressed us most was how Mainely Tubs Manager Niko and Candice handled it. They went above and beyond to make it right — no hesitation, no runaround. They scheduled a service visit right away, made sure the repair issue was addressed and followed up to ensure we were completely satisfied. That kind of customer service is rare, and it really stood out. We can't recommend Candice and the team at Mainley Tubs highly enough. If you're thinking about getting a hot tub, do yourself a favor and go see them. You’ll get an incredible product and be treated like family.