Ryan D.
Our heat stopped working the night of 12/8/25 (when temps got to around 15 degrees outside). I called the Maddox 24/7 line at 5am on 12/9/25 and asked if someone could be sent out as an emergency since we have a 1 year old child. The dispatcher seemed irritated that she would be sending the emergency request out but we were never contacted back. I ended up calling another HVAC company who came promptly same day. Unfortunately I can't rate the actual HVAC service of this company but this rating is for their scheduling/follow up.