Kuusisto and Sons Plumbing LLC

Kenny was great. He replaced a difficult hot water heater (tight space) and showed up when he said he would. However, about 2 months after the install, I went to the basement for the first time to change the furnace filter and there was water everywhere. Everywhere. No idea how long it had been going. It was spraying out of the connection point (a new hex socket with the barcode on it). I sent Kenny a video of the leak blasting out. Kenny was out of town (obviously understandable). He said he wouldn’t be back in town for 12 days. I was in tears. Another plumber from a different company thankfully came over in 10 minutes, cut the socket out, and fixed the leak. I asked him if it was old plumbing or new plumbing, he hesitantly handed me the socket. There was an obvious crack in the socket under the barcode and it was a new part. I sent a photo to Kenny. He speculated that our water pressure was too high. I asked the other plumber, he said it's not. We also have galvanized plumbing in the home...high pressure would likely cause a problem anywhere else in the home before it would at a brand new socket. Kenny's response was "either way it's crappy. I feel bad regardless of what caused it" avoiding any direct accountability- which I understand for liability purposes- but contractors carry insurance for exact situations like this. 3 stars for not owning up for an honest mistake/accident and not following up. We ate the cost of another plumber fixing it and the cost of the mitigation. I don't like leaving anything less than 5 stars, but I also think this stuff matters.

Kuusisto & Sons Plumbing connected my plumbing, my sewer system and my natural gas. They did everything from start to finish. Including my 2-heaters, my tankless water heater and installing my toilet, sink and shower. Always called back, always was on time, and always finished the projects on budget. Kenny is a great plumber and a great person. I give he and his company the highest marks and would highly recommend his services. You will not be disappointed