KOHLER Store by First Supply offers faucet repair, sink installation, furniture repair, and upholstery repair in Wauwatosa.
KOHLER Store by First Supply offers faucet repair, sink installation, furniture repair, and upholstery repair in Wauwatosa.
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5 public reviews
Adal is excellent! He is super knowledgeable, went the extra mile and did additional research, responsive communicator, offers helpful and creative suggestions without being directive, and has such a positive attitude, delivering top notch customer service! Highly recommend!
I am incredibly disappointed with my recent visit. My wife and I went in specifically looking to purchase faucets and accessories for our bathroom renovation, but we ended up leaving empty-handed due to the abysmal service. Upon entering, we weren't even acknowledged. When we finally managed to get the attention of a sales representative—a man with salt and pepper hair and a distinct accent—the experience went from neglectful to outright unpleasant. He was dismissive, short, and spoke to us as if our presence was an inconvenience to his day. Every question we asked was met with a reluctant, one-word answer. It felt like he was trying to rush us out the door rather than help us find what we needed. We were ready to buy, but his rude demeanor completely soured the experience. Kohler, you really need to vet your customer-facing staff more carefully. High-end products should come with at least a baseline of professional courtesy. We felt unwelcome and undervalued, and we will be taking our business elsewhere.
We started with them (Kohler Signature Store Wauwatosa); I think it was last October. We walked in with no appointment and were greeted by Dianne, and we felt comfortable immediately. The project was planned for January 15 to March 15, 2023, while we were in Florida. We had a rough plan, but we needed ideas and options to finalize for our contractor. Well, this is the place. With Dianne's lead the project was very well planned and went without a hitch. She and the Kohler team were able to provide answers and ideas beyond our expectations. Their discounting put the pricing in a competitive position while providing the highest of quality in their selection. Laurel coordinated the product staging and delivery with excellent communication and follow up. Nothing less than professional. My compliments to Ryan (Manager) for his background support and selecting this great team. As you can see it is beautiful. The 5' x 5' shower including sliding doors, and the Anthem 3 outlet control panel is amazing. Also, the San Sauci toilet and bidet seat per her recommendation are fantastic. Everything down to the sinks, faucets, mirrors and accessories were all Kohler by our choice with absolutely no regrets. Thanks again to Dianne, Laurel and Ryan with Kohler Wauwatosa, Jeff and Laura
Worked with Drew on a prior bathroom project in our home and now working with him on a kitchen remodel. I cannot speak highly enough to him and the teams professionalism, responsiveness and customer service. These people are the real deal and am thrilled to have them on side for our project now and in the future...
I recently had the need to remodel our master bathroom. I love the quality of Kohler products and knew that’s what I wanted for my bathroom. I had been to the Kohler design center in Kohler Wisconsin which is beautiful but further than I wanted to drive on a Sunday. When I googled Kohler, the Signature store came up in the search. I decided to give it a try. The store front is small, which is deceiving, because when you walk in, it’s like entering the land of OZ! It’s beautiful and impressive! There are several vignettes to browse as well as showrooms with sinks, faucets, toilets, shower sets, vanities, and even kitchens! They also have a shower display where you can actually experience the feel of the spray your shower head will have. The staff is helpful and very knowledgeable. They do discount their products to be very competitive. In fact the discount I received was as good as the discount the contractor was offering and within a few dollars of Amazon and big box store pricing with a better warranty! This store is more than a great place to visit. It’s a place to go to make your bathroom and kitchen dreams come true!
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