Courtney
I contacted Kino Plumbing for a second opinion regarding a gurgling drain issue. During the visit, the technician/manager Albert attempted to charge $399 for a camera inspection that I did not authorize. I reviewed a recording of the phone call afterward, and at no point did I agree to a camera inspection — I only asked whether a camera was available and was told it would cost extra if used. He also tried to state several catastrophic causes over the phone prior to even evaluating the issue in person. After he "evaluated" I was also told the blockage was at the city line level, however the city later confirmed their line was clear. I believe homeowners should be very clear and cautious about authorizing work and charges in advance. Transparency and consent are extremely important, especially during stressful plumbing issues.