The Pipe Boss

My wife and I welcomed all our family back to our home for Christmas and New Year's Day this year, and spent the entire time from Christmas to January 2nd dealing with a main line (whole house) sewage line clog. This meant running to McDonald's or Chick-fil-A to use their bathrooms anytime one of us needed, grabbing showers at the Y, etc. for almost a week. No cooking or washing of dishes. Throughout we were using a local reputable plummer who snaked our house through two toilet holes, a cleanout, and who installed a two-way cleanout about 5 feet from our house in the back yard. While helpful diagnostically (perhaps) by eliminating possible sources of our problems, none of these expensive efforts netted a solution, and we were being faced with a new $1300 choice from the plumber to bring in a two man crew with a jetter. I called another plumber to see if it could be done cheaper, and then someone at Ace Hardware recommended I call The Pipe Boss. I am so glad I did. They were at my house within 30 minutes of the call, and ran a camera which mapped the sewer line from our house to the street. And, in fact, the source of the problem was not in our house. It was a city drainage problem. Will called the city and got the right folk on the phone, and they promised to come out this evening to fix the problem. He and his wife's expertise and experience were obvious, and greatly appreciated. And, I have no doubt he saved me well over $1000. I should have called him sooner.

Will and his entire family made this the most enjoyable sewage experience possible! Our troubles started with a backed up drain which led to a weekend plumber visit to get the water to start draining. We had a root ball in the sewage line outside of our house. We asked for estimates both from traditional-only plumbing companies and from companies that also do trenchless / cure in place piping repairs. The highest estimate we received was from a traditional-only company and it was almost three times higher than the estimate we received from The Pipe Boss. That high estimate was for trenching about 50 feet and did not include re-installation of the basement flooring nor anything other than a cold patch to the driveway. Trenchless pipe repair quickly became not only the least expensive option, it was also the most logical solution because of the lack of cosmetic issues. We chose The Pipe Boss because it was just the right feeling. From start to finish, everyone was professional and friendly. As the work was progressing, it was evident that each family member knew what role they had on the Team. It was also evident how knowledgeable each person was on the entire process and each others roles. The Pipe Boss came when they said they would come and came prepared to complete the job. The did so even when the original plan did not survive first contact with the less than stellar installation of the original sewer line (cast iron pipes not in alignment and never glued PVC fittings). Overall we would not hesitate to recommend The Pipe Boss for any of their services. We are supremely satisfied customers!