John Betlem Heating & Cooling

We were extremely impressed with the service from Betlem Heating & Cooling, and especially with our technician, John. From start to finish, he was professional, knowledgeable, and incredibly thorough. He took his time to carefully inspect and clean everything, documented his work in great detail, and explained each step in a way that was easy to understand and reassuring. It’s rare to find service technicians who are this conscientious and take such pride in their work. John truly went above and beyond, and his attention to detail and honesty gave us complete confidence in our system. This level of service is exactly why we will continue to use Betlem Heating & Cooling. If all of their technicians are like John, you can be confident you’re in excellent hands. Highly recommend.

Pros: Able to get HVAC system replaced with short notice with good financing options. Issues below resolved in an acceptable manner. Cons: Personal property and equipment damaged during installation requiring multiple follow-ups after I found them to get resolved. Includes poor workmanship (bare, disconnected wires, vent not connected, and sloppy installation of humidistat (which was supposed to be connected to the smart thermostat), damage to smart thermostat (required replacement; had no heat for 6 hours), ceiling damage, and damage to property near furnace (roughly $200). Issues were resolved at no additional cost, but significant stress and inconvenience.

Braden Dufrane and Joe French did amazing work with the blow in insulation in my basement, crawlspace and dormer area. Hopefully helps with keeping warm this winter and RGE bill lowered. They took their time to explain it to me and show me what they did. Very professional and Respectful. Completed the job within a couple hours. They kept the area clean and picked up behind them. I would definitely recommend them in the future or the family and friends.