Halco of Rochester

Woke up to a cold house on Saturday. Furnace was making loud noises so called Halco. Jason came out that day (on time) and diagnosed the issue. He took the time to show me in detail the problem and answered all of my questions. He came back later and dropped off space heaters to my home. Tyler came out on Sunday to ensure my new furnace was the right size, etc. He was very thorough and detailed and took the time to answer all of my questions. Highly recommend! Jake and Tyler spent 2 whole days installing my new furnace and ductwork. They were friendly and professional. They worked the entire day (both days) right through lunch in order to get me some heat and get the job done. They both went above and beyond and took tremendous pride in their work. Again, they answered my questions and reviewed the operation of new thermostat, air returns, etc. Very happy with their work! A great team!

Halco Has been working through a complicated grant and has made this process so much easier than it has been with other companies (I was ghosted by my last contractor). So grateful for their professionalism and communication! Update: team came (Jason, Noah, &Kevin) and did spray foam on my basement walls. Excellent communication and SO tidy! I’ve had spray foam done in other places before, and these fine gentlemen even painted the spray foam to match the walls. Highly recommend.

typically prefer not to leave ratings, but I did want to share my experience. The most positive part of the process was receiving my new crawl space door. The installation overall wasn’t quite what I expected; however, I knew it was necessary, so I moved forward with it. There were a few additional items I had previously discussed with Jason W., and I was surprised to see they were not included on the final list of work. However, Jason reached out to me, and we discussed the matter further. He promptly scheduled an appointment, inspected the areas in question, and completed the remaining work within two days. Although I was initially confused—since we had gone over these details thoroughly—he explained that he had simply forgotten. We are all human, so I understood. He walked me through everything, provided clear explanations, and assured me that I could contact him if anything else was needed. Thank you, Jason W., for listening and understanding my point of view. I can also confirm that if you choose to have blown-in insulation installed as I did, you should plan to be out of the house during the process. It’s also best to schedule this work in the summer rather than the winter so the home can ventilate properly afterward. Lastly, I did have to perform additional cleanup after the team left, which I hadn’t anticipated. I expected the crew to leave the area in the same condition in which they found it, especially since I have asthma and the dust in the basement was not ideal for my health. Given that this is a professional company, I expected a higher standard—particularly regarding the paint job completed by Kevin. This is ultimately why my overall rating is a four.