I Repair Xpert

Verify full functionality before paying. During a “free diagnostic,” the technician disassembled the phone. He subsequently asserted that the screen was defective and quoted a repair price. When I indicated I did not wish to proceed under those terms, I was discouraged from leaving and the price was later reduced by $30. Prior to reassembly, I requested the opportunity to unlock and test the device to confirm proper functionality. This request was denied, and I was assured that the phone was fully operational. After reassembly and upon being asked for payment, I tested the phone and determined that it was still not fully functional. I then requested that the original screen be reinstalled, resulting in a significant and unnecessary delay.

My son and I came in to fix our broken phone, and the gentleman who helped us was incredibly kind and professional. After a quick diagnosis, Murad repaired the phone right away, and the result is amazing! We saved a lot of money since I was actually considering buying a new phone. I had visited a few other repair shops before, and they all said the issue couldn’t be fixed—but he did it! Thank you so much, kind gentleman. I wish I had asked your name! 🙏