Genie Appliance Repair

Great service. Tim showed up within 3 days of initial contact. He quickly determined the problems we were having with our older washer and dryer with clear and concise explanations of our issues and what he was doing to sort them out. He even gave us some useful advice to avoid problems in the future. We were very happy with the results and there were no extra charges beyond the initial service charge. We will definetly be using him in the future when needed.

My old freezer quit on me last week. I looked for a used one but none met my size requirement. I called a couple of places that sell appliances, with no result. I called this gentleman, and i explained the problem, and sent him a picture the model number. He and I agreed it was probably the timer. They're not made anymore for this model. He said he had a newer frigidaire timer that he thought he could make work with some modifications. It took sometime to retrofit it, but he stayed with it, and I have freezer that is working better than before. I appreciate the "Can Do" attitude when a repair person is presented with a tough job.

Extremely Unprofessional Experience I am very disappointed with the lack of professionalism displayed by Genie Appliance Repair. I spoke to the service technician first thing in the morning to book an appointment for the next day. Later that day, I called back to confirm payment, as we had agreed, only to be told that my spot had already been taken and that I’d have to wait two more days. When I asked why, the technician said he doesn’t hold spots because “most people don’t call back” – despite the fact that I had clearly committed to providing payment info when he requested it. I then asked how he planned to make it right and whether he could still honor the appointment for the next day, as initially promised. Instead of attempting to resolve the issue, he told me it would be better if I just “forgot about him” and found someone else. This is completely unacceptable. The lack of accountability and disregard for customer service is frustrating and unprofessional. I strongly advise others to avoid this business.