First Class Auto Services LLC

Before this incident, I had multiple good things to say. Both of the calipers on my breaks lost a bolt at the same time while I was driving, I called this shop (they replaced my brakes and rotors) and they said they couldnt take a look at it until wednesday at the earliest ( i called on a monday ) So i took it to another shop where they showed me what First Class Auto didnt do correctly. I called First Class to discuss reimbursement and they told me I would have to pay to have it towed back to the shop and the only way i could be reimbursed is if they fixed it. Shame because I had great interactions before this.

I will be the first to say that finding a mechanic is hard, especially one that you can rely on. It took me going to numerous shops until I stumbled upon first class auto service while driving down hikes lane. What got me in the door was that they are open on Saturdays so you really can’t beat that. As for the staff, Cory was very helpful in getting all my questions answered, and explaining what was found through the diagnostic process. As for the work that was done, my car is no longer making the noise that it was making for months as different mechanics were not able to solve my wheel bearing issues. First class Auto has the tools needed to get the job done efficiently and effectively. If you’re looking for a cheap shop, do not look here. Though the prices may seem moderate (meaning not cheap but not overly priced) the work is exceptional (and under warranty), so take my advice and just spend the money for quality work. That way you don’t have to have your car issues hanging over your head just trying to go the cheapest route. I will be coming back to first class auto for any of my future needs and will be referring this shop to my friends and family. Thank you Cory, Maria & the mechanics!!

You can't quantify safety. This becomes particularly poignant when the safety of a young family, including a 10-month-old child, is at stake. While First Class Auto attempted to rectify their mistake, the gravity of their initial oversight remains unchanged. Did they try to correct their mistake? Yes. Does that make the mistake any less heinous? No. TL; DR: First Class Auto Service incorrectly installed front struts, leading to a dangerous malfunction in the upper strut mount - where the entire weight of the car was improperly supported, risking severe consequences. Story: The job was simple, replace front suspension, all the parts were supplied & installation was all that needed to happen. Unfortunately, this ended up being a drawn out 3-month process of me (the car owner) knowing something was wrong with the job but not being able to prove it. January: They installed new struts, upper strut mounts and sway bar links. (850$ in labor) Initially, I noticed the car was visually sitting a little higher than I thought it should but was told it will take a quite a few miles driven before the suspension settles in. February: The car still didn’t feel right & I knew I needed new tires so I replaced them. March: Car develops a weird cranking sound when the steering wheel is turned. I felt uneasy about First Class Autos work, so I took it took pep boys to have it inspected and got a new alignment. Pep Boys told me it looks like there is some sort of installation error with the upper strut mount and that’s what causing the odd steering sound and feel. I take the car back to First Class Auto and they inspect it to let me know the strut and upper strut mount had failed and should be replaced. *You really must be there to understand just how dangerous what he showed me afterwards was* The driver side wheel was dropping 6+ inches when the mechanic pulled on it, so I knew it had to be replaced soon. April: I order a new strut and new strut mount for them to install. (Parts were under warranty so just a 400$ receipt in labor) After replacing the parts they show me how the strut mount was bottomed out and said it must be due to "aftermarket quality". The thing is, this wasn’t after market, all parts are GM Genuine. Something else to note: They had no idea how to install the Bump Stop & there was also a new rubber ring in my trunk. I asked what it was, and Corey told me it was on the bottom of the mount. Now this rubber ring looked rough... Really rough. It just didn’t sit right with me. I started researching on all things CTS-VSPRT Suspension and finally put it all together. The strut mount only failed because First Class Auto failed to install the strut properly. They put a rubber cup that goes on the top of the upper strut mount UNDER the strut mount. Meaning the entire weight of my car was supported by nothing but air. Which is what led to the failure of the strut mount, the strut, the ride height and what made the car just overall feel bad to drive. I take it back IMMEDIATELY and show them this because it needs to be removed from the passenger side as well. To their benefit they did acknowledge that it indeed was their mistake (referring to the now fired employee as a "jack hole" who made this mistake) and that they would refund the 400$ charge. This partially fixes it but not totally. This cost me 3 struts. 3 mounts. 3 trips to the First-Class Auto. 1 trip to another shop (pep boys) for an outside diagnostic and countless hours of my time. Final Word: If you need an oil change or a tire rotation... Go to Valvoline. At this point I wouldn’t trust them to pump my gas. If you drive a car you care about just avoid the possibility that they will get it wrong. Save yourself the trip. Take it elsewhere, I promise, it’s not worth it. Yes, they fixed it ... but at what cost?(after I discovered the issue myself) I am writing this as a father who drives his 10-Month-old daughter daily in a car I trusted them to fix. Who knew that they would put all our lives at risk.