Claudia Moton
I went on 02/18/26 to drop off my suv for an alignment and was told it was $98 w/taxes and they will do an overlook at the suspension prior at no cost it’s a curiosity thing they do. Since I never had this done I thought this was a normal process. I received a call stating that I needed to get my drive shaft repaired prior to the alignment which was $1,039.56 but if I didn’t want it fixed I would have to pay $54 for a diagnostic (which I didn’t ask for or authorize) however, if I get it fixed they will wave that. I opted out and decided to have my bf and brother fix it. When I went to pick up my car I wanted to know which part needed to be replaced. Sandy stated it was the drive shaft. I understand but when I went to the parts store they asked was it the front or back since I have an all wheel drive. So I relayed that to her. She then stated well since your bf is fixing the truck he can go under and look for himself. I stated that since they did the diagnostic they can just tell me which part it is but it’s okay if she didn’t want to tell me I can just step out and ask for myself. Her response the mechanics already looked over it and didn’t have time. But yet proceeded to ask for payment! So the manager stepped out (which she’s very unprofessional) walked out to the garage came back in and said “the whole thing, whole thing” as she lifted her arms up in the air. So I continued to ask questions because again I was trying to understand. As I was handing over my payment another customer walked in, manager reached over Sandy and said in front of the other customer it’s okay I’ll help him I see this is going to take a while. Sandy responded I am done which we were. So I informed her that I have another car that needs an alignment but will they do the same, inspect my car and charge me for stuff they failed to let me know about? So be careful leaving your cars here. This just sounds like they’re money hungry and they will do stuff without authorization! Beware!!!!
