Wiggs Auto Service

My experience with Wiggs Auto Shop was exceptional. Every staff member I spoke with was respectful, knowledgeable, and professional. They gave me real, honest feedback about my vehicle and didn’t try to price gouge or push unnecessary repairs, which I really appreciated. They also let me know I need new tires… which I guess explains why my car has been feeling like it’s ice skating down the road lately. 😅 Overall, great service and honest people. It’s hard to find a shop you can trust, but this is definitely one of them. I highly recommend them. ⭐⭐⭐⭐⭐

I brought my vehicle in for a repair and was told the issue was fixed. I paid in full and left expecting everything to be resolved. Unfortunately, the problem was not fixed at all. After I contacted the shop, the owner (Mike) had me bring the vehicle back in. I took the time to return, but the issue still was not corrected. At that point, I felt the situation was being mishandled and that there was no real accountability for the work I had already paid for. I ended up disputing the charge through my bank and won after providing documentation, including receipts and timestamps. I recommend that anyone doing business here keep detailed records of all work, communications, and payments. I’m giving 2 stars for the clean facility and for the staff initially being polite. However, the repeated failure to complete the repair as promised, along with the lack of ownership over the situation, was extremely disappointing. As a disabled Marine Corps veteran, I value honesty and integrity, and I didn’t feel that was demonstrated here. I do forgive those involved and truly hope the company improves moving forward. Happy New Year.