English's Sew & Vac offers washer repair, appliance repair, dryer repair, and dishwasher repair in Paducah.
English's Sew & Vac offers washer repair, appliance repair, dryer repair, and dishwasher repair in Paducah.
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5 public reviews
English's Sew & Vac is known for their professionalism and proficiency going back decades with my family. As I am setting up my own alterations shop, they completed servicing/repairing my Singer, Brother, and Tacsew sewing machines with care and timeliness. The main tech took the time to show me special features on the Tacsew blind hemmer. My Simplicity vacuum was brought back to life. I could go on and on. Basically, I would not take my machines anywhere else. Top notch!!
The lady that answers the phone is incredibly rude. She was rude to my aunt in person last month. She was getting rude with another customer last week when I was in there. We are not the only ones, they talk about her in my embroidery group. She needs to learn to not treat customers like they are stupid.
I love my PS500. Staff are helpful and knowledgeable. I will always shop there.
I bought a Brothers Airflow 3000 on 12/3/23. I had trouble with machine not running due to the left-side door not closing tight enough, plus two parts on the front were loose, and the handle on foot-lift fell off. I took it back (3 hour round-trip each to drop off and pick up). I went for a lesson on how to use the different presser foots. The instructor tried for well over an hour and couldn't figure what she was doing wrong (on her own machine) and without so much as an apology said I'd have to schedule another (3 hour round-trip plus store time) lesson. Then after I got my supposedly repaired serger home. It didn't work again. When I called them, the sales lady was very rude and said to take it somewhere else to fix it and hung up on me. There is NO way I'd deal with them again. I tried to be patient but they really are unprofessional and apparently incompetent.
My friend and I went there to drop off her machine for same day repair. It does cost $50 more for same day repair. When we asked about other machines, we were taken over to them by a very, what seemed to be unhappy employee. She pointed to it and said, "Here it is." We looked at each other as she walked away, wondering what the heck? We had expected her to go over the wonders of the machine, not walk away. When we returned later to pick up her machine, the owners wife got a little frustrated when my friend didn't understand what she was saying. The owners wife rolled her eyes, which upset me. I don't think I will be back due to the people.
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