Hearth And Home Of Kentucky Inc

We were having problems getting the pilot light to light on our gas logs. Mike from Hearth and Home came to determine what the problem was and fix it. He was able to promptly get the pilot light working taking the time to explain the process and making certain we understood. He suggested we make an appointment in August to have the logs serviced and have the pilot light going so we could enjoy the logs when the weather turns cold. We have been very pleased with the logs we purchased from Hearth and Home as well as the service they provide !

Very good experience. Staff arrived as scheduled, were customer focused, professional and efficient with the installation and left us with confidence that we could use the gas log appliance safely. Thank you.

Very impressed and pleased with my H&H experience. When I’ve spoken with the sales team, always very informative, respectful, and kind. When the team arrived for installation of my two log sets, same service. They were both friendly, respectful and quickly performed the jobs; they even took the empty boxes with them when they left. I am very satisfied with the service as well as the cost. Although this type of service has become more of the exception, it is what I expect and I am very happy with my Hearth and Home experience, well done!

Very easy to schedule the service and the technician arrived and started right away. Did a great job cleaning and vacuum the pieces completely. He wiped down the stones and repositioned them in a pleasantly appealing manner. He tested the mechanism and cleaned up everything. I was able to pay for the service before he left and he provided a digital receipt. I highly recommend this company for fireplace inserts service, even if you purchased your insert from another store. I know you will be happy with their work.

This is our second time using Hearth and Home of KY for a gas fireplace clean and service. They're punctual, get the work done in a timely manner while maintaining the cleanliness of the work area. We're extremely satisfied with the ease of scheduling as well as the skills of the technician. A+++