Dryer Vent Wizard of South Eastern MA

My appt was booked in a timely manner and the technician showed up on time. I am still not certain what inspection was performed by the technician. I gave him my reasons for having him out which was that I began cleaning below my lint trap and was horrified as to what came out. It was an honest mistake, but the technician had mud on his boots and tracked it all the way up to the second floor. After going outside to look at where the vent was- I was told it was on the roof which would be an additional cost. He said that he could most likely perform the cleaning through the attic by detaching the vent. Boot covers were put over his boots and the cleaning was performed. I was a bit taken back as to how quickly the service was performed and that where the vent connects to the actual dryer was never disconnected to make sure that the ‘snake’ made it all the way down. So, I took it upon myself to take it apart. There was additional lint, a peanut, golf ball maker… It wasn’t a terrible service, but room for improvement to make certain that the job is done thoroughly from one end of the vent to the other. Update: Peter was able to find record of the service performed at my property. I requested details on what the ‘inspection’ was supposed to entail and he sent along the 10 things that the gentleman servicing my vent was supposed to inspect. I can assure you that not one of them was performed. I actually bought an attachment for my shop vac and spent Sunday morning cleaning out below my lint trap. I will post a photo of what got sucked into my shop vac. I dodged a fire for sure and am grateful that I thought to check below the lint trap- which prompted me to call Dryer Vent Wizard in the first place. Awaiting a call back from Peter to discuss my experience. I dropped my original 3 star rating to a 1 star given what was supposed to be performed and what actually was/was not done. 3rd and final update: I contacted Dryer Vent Wizard to request a follow-up inspection to ensure that the first technician had correctly attached the dryer vent, as it appeared the job was not properly completed. Iggy, who was fantastic, was sent to check the attic. Upon inspection, Iggy discovered that the dryer vent had become disconnected from the roof and had been venting hot, moist air into the attic for two weeks. She also took a video while cleaning the vent, which revealed that debris was still being dislodged, despite the vent supposedly having been cleaned. Iggy replaced the collapsed portion of the galvanized ductwork with semi-rigid ductwork. However, a contractor informed me that semi-rigid venting does not meet code requirements for attics in Massachusetts; it must be rigid venting with a smooth interior. I confirmed this with my town's building inspector and forwarded the Massachusetts code to DVW. DVW maintained that their venting was up to code, but when I asked them to install insulation, they refused, claiming that insulation around attic venting causes condensation. The owner, Bob, confirmed this stance. In reality, insulating ductwork in the attic is essential to prevent condensation when the warm duct meets the cold New England winter air. Although I was reimbursed the initial amount I paid, I incurred additional costs to hire another company to install rigid ducting and insulate my dryer vent, as it had been for the previous eight years before hiring DVW.