it_geezer
New England Generator did the initial install of our whole house Kohler generator about 12 years ago. The install went very smoothly. Over the years we've had them perform the annual maintenance. They have always been good with scheduling and being on time. Their service technicians are always polite and professional. I've has 2 part failures over the years and they reacted and fixed both issues immediately. When I've had questions, their phone support has always been helpful and knowledgeable. One time we were away when the power failed in the neighborhood. Our friends called to tell us that our generator was not running. I asked them to call NEG and they talked our friend through the process of getting it back online. I would certainly recommend New England Generator to anyone.