Dryer Vent Wizard of Chattanooga

The exhaust from my dryer has a very long, vertical run before it exits through the roof. I have had my vent cleaned periodically by another well-known, well-advertised company whose employees go onto the roof and agitate a long-handled brush into the roof vent while the dryer is running, which is supposed to blow the lint out. This is the extent of their clean-out. I contacted Dryer Vent Wizard of Chattanooga to come today, and Ryan arrived right on time. He explained that he would do an evaluation first to determine exactly what I needed. After inspecting everything, Ryan said that he would measure the exhaust rate to evaluate airflow efficiency and safety, determine that the dryer was heating properly, clean out the vent by not only accessing it through the roof, but also, would disconnect the dryer vent from the wall and clean the lower part of the long vent that could not be accessed from the roof. He quoted the price (which was only slightly higher than the original vendors I used who did not do as thorough a cleaning). I accepted the proposal, and Ryan got right to work. He completed the outlined tasks, vacuumed the area, and reconnected my vent to the wall and the dryer. From start to finish, the job was completed in about an hour. Ryan not only performed a better cleaning than I've ever had on my dryer vent, but he was also very friendly and respectful. It was a pleasure to meet such a conscientious young man who not only displayed a strong work ethic but also made us feel as if we were valued customers. To the management of Dryer Vent Wizard, I say, you have an exceptional employee in Ryan who is a valuable asset and represents your company extremely well. I fully intend to ask for Ryan again and would not hesitate to recommend Dryer Vent Wizard of Chattanooga.

We did not understand the scope of the job. When we checked the dryer and lint buildup was in the filter space, we thought the job was not done. The scope of the job was to pressure test and clear the vent piping to the exterior as needed. When we initially rated the service as a zero, it due to our misunderstanding. The owner called for feedback and offered to come back to clear the dryer lint space. He does not need to as it not included within the scope. Therefore; follow up is excellent. We will continue to use their services.