Seanna Henry
I purchased a screen protector from this merchant on Black Friday two years ago and was explicitly given a lifetime warranty for free screen protector replacements. They provided me with a card and instructed me to write my device’s IMEI number on it so I could receive future replacements. I’ve used this same card multiple times over the last two years with no issue. When I went in today for another replacement, the merchant suddenly claimed that my card “wasn’t valid,” that it “wasn’t his handwriting,” and gave several other excuses. They have clearly changed their policy and are now refusing to honor the warranty they originally promised. This business does not stand by its word. They do not honor past purchases, change their rules whenever they want, and leave loyal customers without the service they were guaranteed. I do not recommend this place at all. Do not believe a word they say