Richard Porritt
I own two properties in Nashville and between them there are 6 HVAC units. As 2 units started to fail a few years ago I did my research on local companies and got quotes from 3 of them for total replacement and all the ducting in the crawlspace. I had a few neighbors tell me to avoid Lee Co because they would be much more expensive and harder to work with…glad I ignored that biased advise. Lee came in under the other 2 quotes and I even ended up with Trane units at that property. I have since replaced two units at my main residence and have had Lee maintenance contracts on everything for 4 years now. Their project managers and technicians are always very nice and professional. And yes size matters. Before I signed up with Lee for maintenance I was using another company for my residence and had an emergency on the 4th of July. One of the attic units had a clogged drain line that was backing up and overflowing the drip pan under the unit, and water was coming through the upstairs ceiling. This was caused by the company I was using at the time not clearing the drip line as part of the spring tune up under the agreement I was paying them for. And, the moisture sensor in the pan that they sold me should have shut off the unit but was not working. When I called them on the 4th of July I got a voice message saying that only one technician was on holiday call and they could not get to me that day. I called Lee, who I did not have a maintenance agreement with, and technician arrived 1 hour later. Fixed the problem, and we were able to turn the unit back on, on what was a blistering hot and humid day. Lee had multiple technicians available for what they knew in advance would be a busy July 4th. Sorry for being so long winded. .