Lee Company

I own two properties in Nashville and between them there are 6 HVAC units. As 2 units started to fail a few years ago I did my research on local companies and got quotes from 3 of them for total replacement and all the ducting in the crawlspace. I had a few neighbors tell me to avoid Lee Co because they would be much more expensive and harder to work with…glad I ignored that biased advise. Lee came in under the other 2 quotes and I even ended up with Trane units at that property. I have since replaced two units at my main residence and have had Lee maintenance contracts on everything for 4 years now. Their project managers and technicians are always very nice and professional. And yes size matters. Before I signed up with Lee for maintenance I was using another company for my residence and had an emergency on the 4th of July. One of the attic units had a clogged drain line that was backing up and overflowing the drip pan under the unit, and water was coming through the upstairs ceiling. This was caused by the company I was using at the time not clearing the drip line as part of the spring tune up under the agreement I was paying them for. And, the moisture sensor in the pan that they sold me should have shut off the unit but was not working. When I called them on the 4th of July I got a voice message saying that only one technician was on holiday call and they could not get to me that day. I called Lee, who I did not have a maintenance agreement with, and technician arrived 1 hour later. Fixed the problem, and we were able to turn the unit back on, on what was a blistering hot and humid day. Lee had multiple technicians available for what they knew in advance would be a busy July 4th. Sorry for being so long winded. .

My review is mixed. The appointments were set quickly and very conveniently. I had 7 team members at my home in one day. They included electrical, plumbing, and HVAC. Each technician was an expert in their field, extremely knowledgeable, made proposals before doing the work, explained everything they needed to do clearly, and cleaned up after their work. They were also extremely polite, respectful, cheerful, fun, professional, and a joy to be in my home. This earns them ⭐️⭐️⭐️⭐️⭐️ Because the crew was so wonderful, it made it extremely difficult to cancel my future proposed services. Lee Company policy is to not issue a detailed invoice on parts cost, labor cost, etc. For electrical, I received a proposal for $9k+ to rewire a large room and replace entire breaker box. They also detailed several other items. For HVAC, I received a proposal for $38k+ to replace my unit, remove existing ductwork and insulation, replace ductwork, and lay a barrier on 1200 square foot. They did not offer another less expensive, more efficient solution, which was to put my HVAC in the attic. I paid over $1k for the work they performed that day. For $50k+, I had to know what I was paying for on a very modest brick ranch house built in the 70’s that I paid less than $80k in 1992. This lack of transparency is makes me run. I cancelled future the proposals based on price, lack of more efficient and affordable solutions, and transparency. For this reason, I rate them a NEGATIVE star.