Kharl Mccatty
This is a terrible company and one of the worst service experiences I have ever had. I hired DKI Dreyers after a pipe burst in my unit on December 15, 2024. My unit is on the third floor and the water also flooded the unit below. After coordinating with the owner, I asked DKI to dry the downstairs unit as well. I was not informed until roughly six hours later that the downstairs unit had no electricity and could not be dried. No alternative solution was suggested. The following day, an electrician confirmed power could not be restored because the unit was wet. I had to suggest running power from my unit or using a generator, something a professional drying company should have identified immediately. Because of this, the downstairs unit sat wet for over 24 additional hours. The drying process was poorly handled. Walls that were clearly wet were not opened initially and only minimal cuts were made after my insurance adjuster instructed them to do whatever it took to dry the unit. This delayed my contractor’s estimates and unnecessarily extended the job. In total, it took over 11 days to dry a roughly 1,100 sq ft apartment. When I asked when the job would be completed, I was told, “You’re going through insurance, right? When the job is done.” On December 21, as equipment was being removed, I asked a technician to re-check the walls with a moisture meter. Active moisture was found under a cabinet, an area that would have been left wet if I had not asked. Additional fans were placed. On December 23, I asked if someone would be checking the unit that day so equipment could be removed. The response was, “If it’s dry then yes.” No one came out to check, and the equipment remained running. On December 24, I was told the area was still wet and might require cabinet removal. When I asked to have the cabinets removed immediately, I was told it could not be done because it was Christmas Eve and two people were required. As a result, the equipment was left running over the holiday. Had the unit been checked the day before, this would have been identified sooner and the equipment would not have remained over Christmas. Cabinets and equipment were finally removed on December 26, completing an exhausting 11-day drying process. After drying was complete, billing and claims handling were equally unacceptable. DKI and my insurance company, USAA, eventually agreed on a settlement of approximately $15,000, about $2,000 less than DKI’s invoice. While I was in constant communication with DKI’s claims advocate, who I will not name but they know exactly who they are, I was blindsided by a cover letter threatening to place a lien on my property for the remaining balance while the claim was still being handled through insurance. When I raised concern, the response focused only on a contractor’s affidavit and ignored the explicit lien threat. The remaining balance was eventually resolved after my insurance adjuster was replaced, but the way this was handled was aggressive and unprofessional. Between the delayed drying, missed wet areas, poor communication, holiday delays, unnecessary equipment time, and threatening billing tactics, I would strongly not recommend this company.
