Ashley Grassmyer
After having my car towed to a Tires Plus for my engine having seized in my VW Jetta, my mom searched for auto services in Gainesville, Florida that specialized in foreign vehicles so I could gain a second opinion. Upon taking it to Tires Plus, they deemed it a spark plug issue, but upon further evaluation my car needed a new engine. Smitty’s determined that I did in fact need a new engine, but continued to inform me that the spark plugs in my car did not belong to my car. Turns out Tires Plus removed my VW stock spark plugs and replaced them with knock-offs that weren’t even compatible with my vehicle. Taking into consideration how expensive cars and parts are these days, I wasn’t too taken aback by the price to have the engine replaced; it would’ve been more expensive to purchase a new-used car, that was older and had more miles than my current vehicle. After getting my car back, I did have an issue with overheating, but upon calling I was able to bring it back in immediately and have it fixed promptly, for no cost. I appreciated that I was educated by those at Smitty’s and not treated as an idiot, as many auto shops unfortunately do, as a young woman. I will be returning to Smitty’s for my oil changes and any other issues that ever arise. I will never go back to a VW dealership (as their diagnosis of my vehicle years prior and instructions for me is what ultimately led to my engine seizing) or any other auto shop again.
