Loïc LE NARVOR
"I had my 2010 Acura TSX towed here and unfortunately felt completely taken advantage of as a 'captive customer.' The shop charged me $690 to replace one ignition coil and 4 spark plugs. The major issue: those spark plugs were brand new, replaced only 5 months ago and LESS than 1000 miles (August 2025). I provided my previous invoice as proof, but the manager ignored my emails for three days. When I asked to see the 'old' parts they allegedly replaced, I was told they were 'already in the trash'. On top of that, they charged $287 for a single ignition coil (a 300% markup) and tried to push a 'Fuel Induction Service' that Acura explicitly recommends AGAINST for this specific engine. It seems their priority is upselling unnecessary services rather than honest maintenance. They have my money, but they have lost my trust. I am filing a formal complaint with the DC DLCP and disputing the charges with my bank. Avoid this shop if you want honest service and fair prices."
