Edward Hong
One of the worst encounter i've ever had. I've got a flat on my tesla, called ahead and asked if they service teslas. The owner confidently said yes, and to tell me to come over. When I went over, I first noticed that he was not using the hockey pucks that tesla's need to be jacked up. I asked if he doesn't need the hockey pucks, and he stated that he has done a bunch of these, and you don't need the hockey pucks. He was touching for the place to Jack up. And he was using the flat Jack. So I thought it was okay. Then, he proceeded to use the round jacks that you'd definitely need to use the hockey pucks, or else you'll damage the batteries. I promptly stopped him and said, hey, the battery's down there. I don't think you should do that. He immediately got frustrated and said I could take the car somewhere else. I told him I was sorry and I told him he could do whatever he wants Because I needed this flat tire fixed. He used then the flatjacks to lift up my car a little bit, but he cannot take the wheel covers out. He proceeded to tell me to put my car in neutral So the brakes come off. But I told him that I would need to stay in the car to do that. And if I leave the car, then the car's automatically going to go in parking mode. I don't think you need to go on neutral.For you to have your car tire patched for teslas I definitely had it patched somewhere else.And they didn't have to do it. At this point I was thinking this guy didn't know what he was doing with Tesla's and I told him I'll go somewhere else. I asked him if I could have some air in the tire. So that I have enough air to go to the other place. He had the air hose in his hand and then proceeded to tell me that this does not work.And I could just use the air vac outside. Overall, horrible customer service. I also just was not knowledgeable about teslas and still told me to come which wasted a huge amount of my time. So do what you will with this review.I don't think I would recommend this place at all.
