Done Right Plumbing, Heating, and Sewer Repair

We recently used Done Right Plumbing to replace a faulty connection in our home’s main water supply line. Because it was an urgent repair, we didn’t have the opportunity to get multiple bids, and the initial price felt high to us. I spoke directly with the owner, Steve, afterward. He took the time to walk me through the factors that go into pricing this type of work and how their rates compare to other companies in the area. I appreciated that he was willing to listen to my concerns and make sure I understood the value behind the job. He genuinely wanted us to feel satisfied with both the work and the price. The repair was completed quickly and professionally, and based on my conversation with Steve and our overall experience, we plan to hire them again in the near future for other plumbing work. Joseph, the plumber on our job, was definitely our hero when the water started flowing again!

There were some communication issues throughout this project. In the end they lived up to their name – Done Right Plumbing! I had a water supply leak in my 25-year-old line, which ran under a paved driveway. Instead of a temporary fix, I wanted a long-term solution. After getting bids from three plumbing companies, Steve from Done Right Plumbing stood out. He assessed my situation (repeatedly) over the phone (in person would have omitted the communication issues), provided a competitive detail quote, and was able to complete the work in a timely fashion. Steve’s crew arrived promptly and got to work right away. Jeremy and co. were professional, tidy, and respectful of my property, I hugely appreciate the efficient service and care shown by Done Right Plumbing! Highly Recommended!

We chose Done Right because the company was recommended by neighbors as we dealt with a very serious failure of our sewer and water pipe system. Our house is quite unusual in its build. Malikai assessed the house with great details to understand better the issues. With great clarity and intelligence he was able to offer a couple of concrete solutions, always aware of the cost associated with each options. We felt very confident that he had our best interest at hand. Malikai is thorough, logical and skilled. He is very much solution oriented. We are very thankful that Malikai was our point person. Wendy in the office was also a pleasure to work with. We will recommend Done Right in the future.

Steve and his team did a great job. They installed a new water service to my house. That was a very difficult project. They use their specialized auger to precisely drill. A new water line that was over 100 feet in length and under a creek and also under my deck in the front yard that was about 20 feet wide at the area where they had to go under without disturbing any of the supports. They were able to complete the job in one day and they have another happy customer. Thanks!! Dan Mckinnon