Kaizen Plumbing & Sewer, Bothell

After an early morning call to schedule a service call later that day, I was promised a service visit starting between noon and 2pm, with a technician to call when on the way. I know how things can go, but by 3:20, not a peep. Nothing. No update or status. Diddly. I called them. They contacted their guy, and called back to let me know they'd have to reschedule for 3 days later. I get it. Things happen, but keep your customer informed. I wasn't up at 5:30am looking for service for 3 days later. I will offer that their automated call answering thing is top notch - one of the best I've ever talked with. Really! It's outstanding. But it's making promises the company can't keep. I cannot comment on the quality of their work since they didn't do any. Customer care is unacceptable.

Kaizen Plumbing Review After receiving notification of a water leak on our property, my husband set out to get three estimates. Kaisen Plumbing was the first to respond and provided the lowest estimate. They began work four days later and completed everything by that evening. We were impressed with the saw cut on our driveway done by Mohammad Ranjbaran which was quite clean and precise. They installed new Pex pipe and also managed to expose our water shutoff valve for our irrigation which Kajik Zaghian had notified us, had been buried under the concrete. We also appreciate laborer Elias Pezez and the men for all the labor intensive digging that had to be done. Overall a very hard-working and focused team and we were quite impressed with the quality of their work. My husband was interested in having our shutoff valve relocated to inside the house rather than out in the driveway. Upon notifying Kaizen Plumbing of the issue, Kajik said they’d be back out to take a look at it in a couple days. Not long after, receptionist Suzie also very pleasant, notified my husband they’d be able to send someone out that same day. Mohammed and Elias came back out and reconnected our irrigation from inside the house. They worked an additional 3 hours to complete this work and Kaizen Plumbing included it in the original bid, adding no additional charge. We would strongly recommend them to anyone looking for a competitively priced, prompt, and efficient plumbing company to service their needs. Kevin and Mary P.

Plumber came to do an estimate of the work required to fix my under the sink water filter system. They didn't find any clear issue and recommended replacing the whole unit. However, as they investigated the problem, they removed the hose that goes into the system and reinserted it, and the unit is now leaking from that place - when it was not leaking before their visit. So unfortunately they actually damaged it in the process.