Larry Liang
Took my car in to replace a signal light damaged when the car scratched the garage door. When we picked up the car, my wife noticed a small piece of paint was chipped at the edge next to the light. The manager claims it was already chipped when the light was damaged, and showed us the removed (damaged) light. When we got home, we took a closer look and found a ply mark at the place where the paint is chipped. Since we touched up the scratches ourselves before replacing the light, and we inspected the surface to see if there were any other scratches or chips to repair, and didn't notice the chip, so we are quite sure the chip was caused during the installation. The shop seems to have problem owning up to their mistakes so be very careful to take your car their for service. Update: Since the management responded and claim the paint damage was from the impact of the light against the paint, I updated the photo showing the corner of the light where the paint was chipped. There is clearly a pry mark at the exact location where the paint is chipped. I will leave this to the readers to decide whether this is the result of a tool prying out the light, or the light squeezed against paint.
