Clock Place

Despite one bad review on google, I called The Clock Place about adding links to a watch bracelet. The owner was very nice on the phone and I took it in today. He was very personable and did the task while I waited. I actually ended up buying a really cool large wall clock as well - their prices were very reasonable and it was on sale. Looked online when I got home and I got it for half of what it's being sold for elsewhere. 5 stars in my book! Note they are only open Mon/Wed/Fri 10-5.

Terrible customer service, rude employees, and inconvenient hours is the best way to describe this business. Do yourself a favor and go somewhere more reputable!! I brought in a watch for a battery change and while attempting to change the battery the employee damaged the face of my watch and couldn't fix it. He informed me he'd need to have his 'watch guy' look at it and I'd have to pick up my watch later. While his guy had it (yes, he takes the watches to his house to fix them) I was contacted and told my watch did not need a new battery, but instead needed a new motor (unlikely with a four year old watch). I declined the service and asked for my watch to be returned to the store. When I went back to the store to pick it up the face of the watch was still damaged. I pointed this out (to the man that broke it) he told me he'd have to have his 'watch guy' fix it - which was what was supposed to happen in the first place! I explained my frustration to the employee (who might have been the owner) and he became defensive and refused to listen to my concerns. Then he told me to take my watch and never return. Yes, I was banned from the Clock Place for expecting them to fix a watch that they broke.