Chittenden Builders

Chittenden Builders answered the phone, gave a quote within a couple days and scheduled my project in a very efficient manner. Ed the project manager was very pleasant and for the most part answered mine and my wife’s calls if not we had a return call within 24 hours. Our project (roof replacement, light framing and gutter replacement) was a scary thing to walk through and Ed and his team made it feel like he was family and friends coming to help eliminate these worries and troubles my family and I were going threw. They were informative and professional throughout. Next project we have we know what number we will be dialing. Thanks again for all your help and pleasant ways Chittenden Builders from the Cross Family.

The asphalt roof and flashing turned out okay. When it came to pick up, finishing the job, and communication, the work was subpar and is the reason I gave them 2-star distinction. The work was originally quoted 3 days. Some adds to the work were OSB sheathing because my original sheathing was in bad shape, and one of my fascia boards were knocked off during the project. Understand, my house is old and there is wood decay. The work was also done in a time of year with variable weather. However, neither of these factors excuse the lack of communication. My take on my situation: Ed and crew started March 10th and the asphalt roof was finished March 23. At that point, all that needed to be done was tool and yard clean up, and the fascia board needed to be painted and installed. The ladders were up, and Ed agreed to paint and install the facia board. The board was bought. When they left on March 23rd after I paid in full, the ladders and hoses were up, and compressors were on my porch. In my mind they were coming back to put the facia board up and clean up. My driveway was still not being used because of nails strewn about. I can park on the street. Eventually a truck would come, grab a compressor and leave. Then days after that the ladders came down, and some other tools picked up till most were gone. No update or communication about people entering the property. On April 10th I texted Ed (see snip), birds were constructing nests in my open attic. By then I did yard cleanup for myself so I could use my driveway. Overall, Ed seems okay(?) with leaving me with an opened-up attic, subpar pickup, and ignoring communication. They left some boxes of hardware and pieces of scaffolding on the roof, a broom, and scraps from the job. I cannot get ahold of Ed. I hired them in the first place to do a complete job. I have a “10-year workmanship warranty” included. However, Ed will not respond to any of my calls and texts so I am unsure how that will work out if anything comes up. At this point I will paint and install the facia board and get the gear off my roof. The way the project ended has left me disappointed. I will not recommend Chittenden Builders to others.

I am thrilled with the roofing job Chittenden Builders did for us. Ed was extremely easy to work with. He stopped by quickly to look over the job, gave a very fair estimate and started work when he said he would. He and the crew worked very hard. Not only is the new roof an excellent job, but he was more than willing to do a few extra things, was always friendly and accommodating and kept the work site in meticulous order. The best part: He stuck to his estimate! I would definitely have Ed and his crew back!

I had inquired with Ed Brown from Chittenden Builders in the fall of 2014 to put a new roof on my house in Burlington. I received a timely estimate for the work at a great price. Ed used quality materials, and was able to complete the project very fast, even came in on Sunday to get it started. I am overall very happy with Ed's professionalism and responsiveness, will certainly inquire with Chittenden Builders again for future work.