Baba Tootie
Carter installed a water heater for me in 2019. Within a few months, the igniter went out. I was told for several years that they were unable to get a replacement part, and every time the pilot light would go out I'd have to call them because it's a sealed system and I can't light it myself. It would take several calls before I could get someone over here. It went out again this week, I've called twice with no response. I leave messages and they don't call back. Now the unit is out of warranty and I still don't have an igniter. Tyler is always prompt and professional. Unfortunately I can't call him directly. UPDATE: Despite the company's response, I haven't heard from them.
