Gary Bonfield
Today we had our annual service for our heating system with Capital Heating from Olympia. Our technician today was Alex B. He was very professional from the point we had eye contact. He introduced himself on behalf of your company and greeted me with a handshake. He confirmed why he was at my home today. He promptly put booties on his shoes and came in to look at Situation location, thermostats, cold air returns and where our outside air handle was located. He thoroughly explained the process. He was going to complete from inspection to cleaning and verifying that everything was up and running accurately at our home. Throughout the entire process, he updated as he proceeded as he checked the system. He asked countless times If I had questions and patiently answered every question the process. He also spoke on speaker with a call I placed to my husband to verify the process phone with my husband. Questions were asked in answer thoroughly in the whole process. Alex was very tidy and conscientious while he was in our home doing his work.