Capital Heating, Cooling, Plumbing & Electric

Today we had our annual service for our heating system with Capital Heating from Olympia. Our technician today was Alex B. He was very professional from the point we had eye contact. He introduced himself on behalf of your company and greeted me with a handshake. He confirmed why he was at my home today. He promptly put booties on his shoes and came in to look at Situation location, thermostats, cold air returns and where our outside air handle was located. He thoroughly explained the process. He was going to complete from inspection to cleaning and verifying that everything was up and running accurately at our home. Throughout the entire process, he updated as he proceeded as he checked the system. He asked countless times If I had questions and patiently answered every question the process. He also spoke on speaker with a call I placed to my husband to verify the process phone with my husband. Questions were asked in answer thoroughly in the whole process. Alex was very tidy and conscientious while he was in our home doing his work.

Excellent Service from James at Capital Heating, Cooling, Plumbing & Electric. I had a great experience, especially with the plumber they sent out, James. When I called the company, they answered right away and dispatched James very quickly, which I really appreciated since our water heater tank was leaking and needed immediate attention. James was extremely professional, knowledgeable, and got straight to work. He clearly explained what he was going to do before starting, replaced the entire water heater system, and made sure everything was done right. When the job was finished, he took the time to go over the warranty for the new unit and explained everything in detail. He also reviewed their Comfort Care Plan with me and explained the HVAC maintenance services, including what is covered with yearly inspections and in-depth maintenance. I really appreciated how thorough he was and that he didn’t rush through the explanations, he made sure I understood everything. Overall, excellent service, very professional attitude, and great communication. Thank you to Capital for sending James out, and thank you, James, for the outstanding work. Highly recommend!

Coincidentally our furnace stopped working on a Friday a couple of hours before the annual service appointment. I thought great. We can get the furnace going again and have the annual maintenance done with one visit by the same person. Wrong. The Capital tech could only do the annual service, but he could not do that with the furnace not working. It would cost another $160 or so for a visit by a higher level tech to fix the furnace and another visit for the original maintenance by the original person. I called another company who offers 24/7 service to get the furnace fixed over the weekend. Their tech came and found the problem was dirty burners, an annual maintenance issue, not a full repair or possible expensive part replacement as the Capital tech guessed. The furnace was running in 30 minutes with work that could have been done by the Capital tech if he had either persisted or had more experience to recognize a maintenance issue as a maintenance issue. I will will continue with the new company who offers two yearly services for less than Capital charges for one.