Boston Mobile Phone Repairs

I had a terrible experience here. Valentino replaced my perfectly fine phone screen when that was never the issue. My actual problem was that my phone kept shutting off, which left me unable to contact my child. After the so-called “repair,” the issue wasn’t fixed — and the new screen he put on was worse than the original. Because Valentino was closed and not answering his phone when my phone stopped working again, I had to go to another repair shop. The new technician was shocked to learn my phone had been “fixed” just six hours earlier and immediately told me I’d been scammed and should ask for a refund. When I went back to Boston Mobile Phone Repairs today, Valentino was extremely rude. He refused to refund me, saying I wasn’t “allowed” to go anywhere else for help — even though he’s rarely in the shop and clearly doesn’t stand behind his work. Awful experience, unprofessional service, and zero accountability. Save yourself the time, money, and frustration — go anywhere else.

Best customer service I've ever received -- Valentino biked to my workplace within a couple of hours of my contacting him, fixed my phone screen right there in the lobby (my phone was inaccessible for 3 days, and I wasn't able to get to an onsite phone repair due to work schedule), and now I have my phone back (and a cool new privacy screen protected). Feeling very relieved to have this headache gone -- and through SUCH a convenient solution!