Allison
I had a fantastic experience in every way with this store. I called in about 10 min ‘til 4 about having someone come out & install a new car battery for me, which they do for free. That happens to be a big bonus, IMO. I spoke with Levi who went over my information, made sure they had the battery in stock, & then told me that he needed to call the tech who does off-site installs to see what their schedule was like & would call me right back. He, in fact, did call back within minutes to let me know that they could be at my place by 5:00. He let me know that they would be in touch when they were on their way. I received a call from Levi around 4:30 to apologize & let me know that it would be closer to 5:30. This didn’t bother me in the least, & I appreciated the update. The men arrived shortly after 5:30 & quickly got to work. They were very quick & efficient in removing my old corroded battery, cleaning off any remaining corrosion & installing the new one. My car didn’t automatically start up, so they let me know that sometimes the negative connector needs to be left off for 10-15 min. They patiently waited, reconnected it & my car started right up. They made sure I was good before giving me a printout of the receipt with the total to call in my payment. Throughout the entire process they were both extremely friendly, respectful & knowledgeable. When I called the store to pay, I once again spoke to Levi who made sure that everything went well, & that I was good to go. The whole process was a breeze, & it was honestly the best experience I’ve had with any shop regarding my car. Not to mention, I was shocked at how inexpensive the battery itself was, despite getting the best one with a 3 year warranty. I can’t recommend them enough!