Baths R Us

We recently had a full bathroom remodeled by Baths R Us with mixed experiences. What went well: The bathtub/shower installation and flooring look great and high quality, the crews were really nice, professional, and punctual, and we learned a lot when the sales guy came out initially with a really thorough presentation, measurement of moisture behind the tile, etc. They were also accommodative to a couple project scope changes we wanted to make such as adding another shelf. What didn't go so well: From a customer service standpoint, we received MANY calls, voicemails, and texts per day until we had bandwidth to call them back after our initial inquiry - to the degree where it felt like robocalling. There was also a lot of pressure to sign paperwork the day they quoted us vs. having time to think about it and compare to other quotes. From that point through job completion, they were very responsive. Since getting the work done a couple weeks back, we have heard nothing from them in terms of making sure the job went well, asking for feedback, etc., and the Refer Pro app we were using to communicate with them now pops up a "The company is not active. Please contact Baths R Us for assistance" message, so it felt a bit like being ghosted. They also don't do "full" remodels. We needed to bring in an electrician for anything with lighting, a plumber to do any work beyond the basic installation stuff (e.g., to remove and reinstall a steam radiator), and a mudding/painting company to do that work. This is logistically complicated in the sense that it requires a lot more coordination between all of these contractors, especially because Baths R Us sent 3 different crews themselves. Moreover, the drywall work they did was subpar, as pointed out initially by our electrician who noticed how uneven and loose it was in certain areas (he put 8 more screws in to secure it in one spot), and afterwards by the painting company that had to deal with trying to level everything out to the best of their ability. They also re-attached our bidet to the new toilet without connecting the water supply, and presumably threw away the T-valve that I needed to re-attach it myself, causing a bit of a headache to find the right part online. Overall, I'm going with 3 stars here because I think they do a great job in the area they specialize in (baths and showers). We have another walk-in shower that we have a quote from them for, and we would consider working with them again in that capacity. We would not work them again for a "full" bathroom remodel, however, and would recommend that they revamp their customer support model to be more customer-centric vs. sales-centric.

Great professionalism from installers, Anthony and Anthony!They were very thorough and respectful of our house, especially with all of the snow and winter mess. After each day, the work site was left spotless! Operation of shower and cleaning instructions were thorough. The installers were courteous and neat. Their attention to detail made this a wonderful experience. We highly recommend BathsRUs.

It was great working with Baths R US to replace by tub shower with a walk in. This is a project that I’ve been wanting to do for a while and was finally pushed into due to a pipe issue. I did a consultation with Matt W and he was great! I never felt he was trying to sell me on anything because he was listening to my wants and questions, leading me to the options that he felt would be best for my bathroom. I ended up getting a great deal on exactly what I had been envisioning for my new shower. He said it would take about 8 weeks for the materials to arrive and scheduling to call me for install. It was almost exactly 8 weeks later that I got a call to schedule. On install day Caden and Matt were great! They prepped my house to minimize debris, disposed of everything from the old tub, and did great work on the new shower. It’s been 2 weeks and everything is working well and exactly what I wanted. I would definitely recommend (and already have) Baths R Us to anyone looking to update their bathroom.

Andrew and Johnny did a great job with our project. We had our old shower/bathtub removed and replaced with a walk-in shower. The work was done perfectly and they finished in the 2 days promised. I recommend Baths R Us for any remodeling you need. It was a great value and these guys were polite and professional. And they cleaned up everything both and left no messes behind.

Bob Z was awesome to work with. He was very knowledgeable and helpful in the design process. He took the time to explain the products available and the process of the remodel. We look forward to getting our new bathrooms. Note: Installation was great! Mitch, Clay, Jayden did nice work. They were considerate, timely and conscientious. Any issues or questions that arose were addressed and resolved immediately. They completed remodeling of two bathrooms in a week’s time! The finished bathrooms look wonderful.