Joseph Lommler
TLDR: The white-collar side of this company seems to have a bit to learn about the trade and just in general, so that requires patience, but the blue-collar side is solid as can be. Big shout out to Dave. Scheduled an appointment for a free estimate with Nathan. He asked if I could set aside an hour of my time for the consultation which was scheduled two weeks out from my inquiry. Day of the consult, they no-called-no-showed. I reached out 30 minutes after no one showed up and according to them "someone" had called me the day before the consult at which point I mentioned I wanted to cancel. This never happened. He tried to verify my phone number with me (as I'm texting him mind you) which is when I found out they called a completely different person and that random person cancelled my appointment. I'll be the first to admit that everyone makes mistakes, but wow. Maybe I'm a one-off but if you value your time and want good communication look elsewhere. Update: I was contacted several days after leaving my initial 1-star review by the owner, Dylan. He was very apologetic and understanding of my frustration and went so far as to offer compensation to make up for the lost time. Instead, I suggested that I'd give them the opportunity to quote/do work if they didn't waste any more of my time. Dylan showed up that same day to quote the work, which he graciously cut me a deal on. We signed off on the work, and I was told I'd be getting a call to schedule within the next two weeks. Exactly two weeks from that day I got on the schedule. Dave came out for the install and was great. He has good communication and really seems to have this down to a science. Unfortunately, the measurements taken during the quote were not technically correct and the window couldn't be installed without potentially causing damage to the poured foundation. So, another window had to be made, and the install got pushed back another week. But finally, with a finished product I can say I am satisfied with the work and the price, just not with everything leading up to it.