Oliver Barron
Broke my 1-year-old computer and charged me $75 for it. Very simple screen flicker issue caused by a pinched wire (very common with this Lenovo model), but I decided to let the "experts" fix it (the computer worked when I brought it in aside from minor screen issues). It is very clear that they wouldn't listen to my diagnosis, misdiagnosed the issue, and after a long period of silence, reported to me through their online ticket system a whole bunch of technical reasons for a much more expensive repair. I can only assume that somehow important parts of the machine were shorted during unnecessary testing. There were bits rattling all about in the (broken) machine when I picked it up.