Apple Briarwood

⭐⭐⭐⭐⭐ I rarely write reviews, but this little apple shop deserves every star. From the moment I walked in the smell of fresh fruit hit me — bright, sweet, and impossibly crisp. The display was gorgeous: perfectly stacked Honeycrisps, shiny Gala rows, a small bin of tart Granny Smiths, and a handful of unusual heirloom varieties I’d never seen before. I mentioned I wanted something for snacking and the worker — who introduced himself as Dave — immediately launched into a mock "apple sommelier" routine, pairing each variety with a goofy one-liner that had the whole shop laughing. He handed me a sample slice and then, without missing a bea... Read full review

I had a very disappointing experience at the Apple Store last week. I brought in an accessory that I purchased last year — a product made by a brand officially partnered with Apple. Since it not works, I simply wanted to ask whether it could be repaired, exchanged, or returned. At first, the staff told me “of course we can help” and asked me to sit down and wait for the technician. After waiting for about 15 minutes, another employee came over and suddenly told me that Apple does NOT repair or replace accessories from partner brands, and that I would need to contact the brand myself. I tried to ask basic questions such as: What is the repai... Read full review

I had a frustrating experience at the Apple Store in Briarwood Mall. My MacBook screen, which I had repaired for $500 in November, broke again within three weeks. Getting a new MacBook was already on my mind the first time, but since I was concerned about my data, I chose to go for a screen replacement in November. We have been using different MacBooks for the past 16+ years, so we know how things work and how delicate they are. I booked a Genius Bar appointment and waited an hour to be attended to, only to be met with an extremely rude and irritated staff member. He informed me that they would only replace it for free if it wasn’t physical... Read full review