Ganon11 (Ganon11)
I asked for help repairing my washing machine, which had stopped mid-cycle and would not restart. Chuck got back to me via email and phone, and suggested that it was likely the lid switch - he found me the exact part number, a video explaining how to access the faulty switch for replacement, and insisted I try to fix it myself before hiring him to help. It turned into a $15 fix myself, and my washer is back to working again. In doing so, I'm imagining Chuck turned down an easy $100 or so that he could have charged to do the service. Being able to recognize an easy fix, and looking out for me to be able to save some cash, shows tremendous character and respect. Chuck has earned himself and this repair shop a return customer, if and when I have an appliance break in a way I can't fix.