Anderson's Chimney & Masonry Service

Had them come out October 24th. Not impressed. I paid $412 for them to clean out my pellet stove and check it. It has been shutting down before than. Had Eric come out and some other technician. He cleaned it out supposedly and said he didn't see anything wrong with my unit. Today I had another company come out because I continued to have this issue until my pilot light completely gave out a week back and unit wouldn't start at all. They charged me 326 to have the unit cleaned out again, pilot light part was changed and fan was fixed. I also got a year warranty with this other company. Needless to say I wont be going back to Andersons

We thought we had a problem with our furnace but the problem was actually with the venting (or lack of same) in our chimney. We called Anderson's at 2pm on Wednesday and they were at my home by 10am the next day. They completed the inspection and discovered that the original installation of our venting was totally wrong. They were able to provide an interim repair to get us through until they can return to install our new chimney liner in the near future. Shout out to Eric T. and Caleb...polite, professional, and efficient. Can't wait to get my stainless steel chimney liner installed. Update: They just scheduled our liner installation for 2 weeks from now. My husband said to be sure to mention that they explained the problem in detail and showed him what was wrong both visually and by taking photos. They also paid attention to keeping things as clean as possible...even working in an old basement they were careful not to make or leave a mess. An additional shout out to Heather who scheduled both appointments and provided the financial information we needed in a courteous and timely manner. If I could give this business more than 5 stars I would!