Alpha Air Heating and Cooling

I had the worst experience with this HVAC service! I called them on December 5, 2025 because our heat was coming on but wasn't staying on to heat the house. They said they charge a $69 fee to come look and tell you what the issue is and go from there. So they was able to come the very next day. They gave me the run down of what was wrong which according to them was the system had become bad because whatever tells it to come on was messed up due to moisture. I may not be explaining it exactly right because I dont know to much about heating systems but im explaining the best I know how. We paid the fee and they told us our unit was under warranty because our home was newly built in 2021. Well after that initial visit and paying them the $70, we didn't hear anything else from them. They told us that they would contact the place where the system come from about the warranty and handle getting it replaced and they did absolutely NOTHING!! I called them for an entire month with not one time of anyone returning a phone call. Leaving messages every single time and then even got the manager's name and number to call him and explain what had happened and he said he would look into it and call back and still as of January 23rd, he hasn't called back. Its the coldest month of the year and we had to reach out to someone else and they cant come until next week and the temperature suppose be be down to 9 and 10 degrees in the next couple of days!!! I would not recommend this service to my worst enemy!! HORRIBLE!!!! I am not sure what or why they did not get back with us but it is very poor customer service. If they couldn't fix it or whatever the case, they could have just reached back out and said that and we could have moves on to someone else weeks ago before we made it to the cold front thats about to come and our heat unit is not fixed.