Khredlan
Been struggling with my builder-provided unit for over a decade, finally decided to bite the bullet and upgrade. Shopped around before coming to Comfort - wow, wish I went to them first! Nick, their GM, actually came out to my house to do an assessment. The man could teach a college course on hvac systems - he answered all my questions I had about why my heat pump wasn't working efficiently, why my bill was so high, what improvements I could make and more. He thoroughly inspected my system, was able to point out exactly what was going on (a combination of just a cheap system, inefficient setup where the outdoor unit didn't meet the needs of the house) and gave me 7 systems to compare, and talked through them. There wasn't any pressure, he sent it all online and in writing so it wasn't just hearsay, was very honest about the cost vs value. I ended up with a Moovair Heat+ model - for Charlotte, this is more than adequate to keep the house warm even below freezing without that emergency heat - something I didn't even know was possible! Plus, the concept of variable speeds for blowing the air, so it's not all or nothing? FANTASTIC. Payment was quick and painless online through their system and they had the system ready for me and installed it the next week. Nick, Leslie and Jordan all coordinated to remove my old unit efficiently and didn't cut corners, even when they could have. The indoor blower was installed before the walls were built around it, and they took their time dismantling it so they didn't wreck my walls and doors. They were dilligent and careful with the new system. They did have to call the manufacturer's support line to troubleshoot the blower portion - the unit had a bad transformer, but it was easily replaced. They were honest about what they were doing when I asked (just me being curious), were curteous and considerate with the animals I had in my home (I have two cats that like to check things out and/or escape), and were cordial with my kids as well. They CLEANED UP after they were done, too! I am truly and completely impressed with how friendly, knowledgeable and patient they were with me through this whole process, and their pricing was fantastic compared to other HVAC services in the area. Highly recommend, thank you guys so much!