ADT Security Services

My experience with the service is not satisfactory. Service is good until their devices are working without issues. It could become a time wasting process for you if something goes wrong and you need their service. They do not provide any tech service for free even once in a year, so basically they want to exploit you with the fees and your time. It’s almost 3 weeks , one of my door sensor fell and became dysfunctional. I had remote appointments twice to fix it. They delivered the wrong sensors to me and I need to spend time sending it back and having another appointment. Seems like they value for their tech but have absolutely no consideration and respect for the client’s time. I am planning to stop their payment until they restore the service. Right now I am paying them monthly fee without full service. Please think twice before getting trapped in this situation.

They offered us a deal saying we would receive a $100 visa gift card after our first monthly payment, but we never did. Their wireless device at the home entrance looks terrible and they attached it without our consent creating large holes in our wall. Their technician was very rude and told us he doesn’t even like his job and he won’t keep it. He said you can call and complain about my work, I won’t keep this job anyways and I don’t care!

The technician / sales rep was friendly and very helpful in explaining how the system worked. Matt was also pleasant to deal with and very efficient in the installation with no mess or cleanup needed. We feel like we are now well protected.