A/C Masters

We live in Yorktown. Our mini split condenser was making a weird noise so I called AC Masters because they do the annual maintenance for us. They were able to get someone out the same day. Adriana was on time, very easy to work with, a great communicator, and very respectful of our property. She was able to diagnose the problem with our mini split and offer us a few options while still at our house. She also went out of her way to get an electrician’s opinion on the wiring because our electrical panel is pretty much maxed out. Overall I am very happy with how AC Masters is looking after us and I will continue to work with them.

I’ve been using AC Masters in Yorktown for at least 17 years now, and I honestly can’t say enough good things about them. Over the years they’ve replaced countless systems for me — in my own homes, in my kids’ houses, and for an untold number of my real estate clients. Early on I used to shop pricing, but I quickly learned that Javier and his team are consistently the best value out there. Fair pricing, quality equipment, and work done right the first time. This most recent experience really says it all. I asked for pricing on a Friday at 2:00 p.m., and by Monday morning at 10:00 a.m. they were already installing the new system. I’m not suggesting that kind of turnaround is typical every time — but it was absolutely impressive and deeply appreciated. Their service after the installation is just as strong. They stand behind their work, offer an extended 10-year warranty, and are always responsive if anything ever comes up. Javier, the owner, is a pleasure to work with — extremely knowledgeable, honest, and someone who truly knows this business inside and out. After nearly two decades, they remain my go-to HVAC company and the one I recommend without hesitation to my clients. If you’re looking for a company you can trust, AC Masters is it.

My company hired A/C “masters” to come service our large industrial sized R22 unit when it cut out on us during the hottest week in July. The tech explained they needed to order parts for our unit, which is understandable due to the age of the unit and how difficult it can be to source parts for an R22 unit. After waiting for a few days and getting no communication, I reached out asking for an update and was told that the parts should be there by Friday and that they’d come out on that following Monday around 2pm. At 3pm on Monday when no one had shown up or attempted to contact us I called them again and was then told by the same tech that they’d be there that Tuesday by 11am. They did show up as promised the next day but the guys who came out made the mistake of actually replacing the broken fan for our NEIGHBORS UNIT first, so then they had to go get another condenser fan so that they could actually fix the unit we hired them to work on. They must’ve ordered spare parts for the older units because they were able to get the replacement capacitor, contractor, and fan that same day about an hour later. They then made sure the unit was functioning and left, and our a/c worked properly for about a week. It was brought to my attention that we had a small roof leak which I went up on the roof of our building to patch the following day after our a/c was fixed. I’ve attached the photo I took of the safe that our unit was left in after the repair. There are four wires that have been taped together with electrical tape hanging out of the top of our unit, and they also just decided not to put about twelve screws back into our panels and just left them on the edges of the unit and strewn around the rooftop around the unit. When my boss called them to get out there and check it out they gave my assistant manager some BS about that being a “switch” for switching the direction of the fan blades??? And that it was perfectly fine to leave it like that and refused to go up there to fix it. Now here we are exactly one week from the day that they were last here and my unit is now back to being non-operational again. When I called this evening at around 8pm the woman I spoke too who dispatches the techs (who was incredibly kind, and has been as helpful every time I’ve called, that is one positive I scan say.) she told me that she’s pass my number along to the on call tech and they’d give me a call back. I didn’t expect to get a call back, and low and behold, that call back never happened. I’m going to do my due diligence and call these guys again in the morning because this $1,600 job that we got billed for isn’t done yet. We just want our a/c unit fixed properly and I am afraid we might have made a huge mistake by asking this company to come do any kind of work for us. It’s my suggestion that if you need your hvac system worked on, you call literally any other company other than this one. I still can’t believe that they fixed the wrong unit at first, and they weren’t even going to tell us that they made that mistake at first! I had to hear about it from the owner of the business next to ours in the same shopping center…. I don’t trust any repairs these guys say they’ve done, and if you have to hire them do yourself a huge favor and check behind their work!